Fast turnaround of your instrument
Our skilled technicians are trained to the highest standards and will ensure your instrument is back up and running to optimal working order and returned to you as quickly as possible.
It is important that your instruments are re-calibrated on an annual basis to ensure they continue to provide you with accurate, reliable results and that they maintain their extended warranty. Our engineers will examine your instrument thoroughly to ensure it is calibrated to the same standard as when it left the factory.
Returning an instrument to us
In addition to servicing instruments here at ION Science, we have a network of Authorized Service Centers located around the globe trained and qualified to the highest standards. We ensure all of our Service Centers maintain our original manufacturers quality when carrying out full warranty and Intrinsic Safety procedures.
Please return your instrument to a local ION Science Authorized Service Center. If you can’t find one in your area, you will need to return your instrument to the ION Science head office. Please contact our Service department to arrange this: firstname.lastname@example.org, or, 44 (0) 1763 208 503.
ION Science Authorized Service Centers are qualified to provide
- Factory re-calibration
- Repairs (warranty and non-warranty)
- Extended warranty
- Full reprogramming capabilities
- Stock holding of spare parts
- Advanced technical knowledge
You can access the following documents here.
Registering your ION Science instrument
We highly recommend registering your instrument within one month of purchase to ensure your product is covered by us for as long as possible. To do this, please visit our Instrument Registration page.